Shipping & Returns (Canada)

Shipping

• Origin: Ontario, Canada
• Processing Time: Orders typically process within 1–3 business days.
• Transit Time: Most deliveries arrive in 5–10 business days (about 1–2 weeks total from the order date). Remote areas may take longer.
• Service: Tracked parcel services (carrier selected at our discretion).
• Tracking: You’ll receive a tracking email when your order ships.
• Signature: A signature may be required for higher-value orders at our discretion.
• Canada-Only: Orders placed with non-Canadian shipping addresses are not accepted and may be cancelled.

Address Accuracy & Delivery

• Correct Address Required: Ensure your shipping address is complete and accurate at checkout. We ship to the address provided and cannot change it after shipment.
• Undeliverable / Refused / Unclaimed: If a parcel is returned due to refusal, invalid address, or not being collected before a carrier deadline, the original items may have remained in the postal system longer than intended.
• Reshipment Option (All Products): You may request a reshipment of the original order for a flat $25 CAD fee (covers return processing and a new shipping label). By requesting reshipment, you acknowledge the items experienced extended transit time and accept any associated risk.
• Lost Parcels: If tracking shows no scans or movement for 10 business days, contact support. We will open a carrier investigation and assist with next steps.

Temperature & Handling

• Time-Sensitive Materials: Some items may be sensitive to heat or cold. We pack appropriately based on season and item type.
• Prompt Retrieval: You are responsible for timely retrieval after delivery or attempted delivery to maintain product integrity.

Returns, Damage & Refunds

• No Change-of-Mind Returns: Due to the nature of laboratory materials, we do not accept returns for change of mind.
• Damaged in Transit: Report visible damage within 48 hours of delivery with photos and your order number so we can assist with a carrier claim.
• Reshipments: If a parcel is returned to us (refused/invalid/unclaimed), you may request a reshipment for $25 CAD. By requesting reshipment, you acknowledge the original items were in the postal system longer than intended and accept any associated risk.

FAQ

When will my order ship?

Orders typically process within 1–3 business days. You’ll receive tracking by email once shipped.

How long does delivery take?

Most orders arrive within 5–10 business days after shipping (about 1–2 weeks from order). Remote areas may take longer.

Do you ship outside Canada?

No. We sell and ship within Canada only.

Can I change my address after ordering?

We can update addresses before shipment. After shipment, addresses cannot be changed.

What if my tracking shows no scans?

If there’s no movement for 10 business days, contact support and we’ll open a carrier investigation.

Will I need to sign for delivery?

A signature may be required for higher-value orders at our discretion.