Privacy Policy

Information We Collect

• Order & Account Details: name, email, billing and shipping address, and order history.
• Payment Information: processed by third-party providers (e.g., card processors, Interac e-Transfer). We do not store full card details.
• Device/Usage Data: IP address, browser type, pages viewed, actions on the Site, and cookie identifiers for security and analytics.
• Communications: emails you send to support and your marketing preferences.

How We Use Information

• Order Fulfillment: to process, ship, and support your orders.
• Service Operations: to operate, secure, and improve the Site (including fraud prevention and diagnostics).
• Communications: transactional emails (order confirmations, shipping updates). With consent, marketing emails (you can opt out anytime).
• Compliance: to meet legal, regulatory, and tax obligations applicable in Canada.

Sharing & Service Providers

We share personal information with service providers who help us operate the Site and fulfill orders (e.g., payment processors, shipping carriers, hosting, analytics, email delivery, and security). These providers may only use information to perform services on our behalf and must protect it appropriately. We do not sell personal information.

Cookies & Analytics

We use cookies and similar technologies for essential functions (e.g., cart, checkout) and to understand Site usage. You can control cookies in your browser settings; disabling some cookies may impact Site functionality. If we use analytics tools, we do so to analyze aggregate, non-medical usage patterns and improve performance.

Security

We implement reasonable safeguards proportionate to the sensitivity of information we process. No method of transmission or storage is 100% secure. If you believe your account or order information has been compromised, contact us immediately at support@nordexaresearch.com.

Your Choices & Rights

• Access/Correction: you may request access to or correction of your personal information.
• Marketing Opt-Out: you can unsubscribe from marketing emails using the link in those emails or by contacting support.
• Cookies: manage or delete cookies via your browser settings.

Requests can be sent to support@nordexaresearch.com. We may need to verify your identity before fulfilling a request.

Retention

We retain personal information for as long as needed to provide the Site and services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on record-keeping and tax requirements in Canada.

Children & Age Restrictions

Our Site is intended for adults. We restrict purchases to individuals 21+. We do not knowingly collect personal information from individuals under 21. If you believe a minor has provided personal information, contact us so we can delete it.

PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to know why your information is collected, how it is used, and to request access, correction, or withdrawal of consent subject to legal and contractual restrictions.

International Transfers

We sell and ship within Canada only. Some service providers may process personal information outside your province or outside Canada. Where that occurs, information may be subject to the laws of those jurisdictions.

Third-Party Links

The Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the Site indicates acceptance of any changes.

Effective date: September 4, 2025