Shipping & Returns (Canada)

Shipping

• Origin: Ontario, Canada
• Processing time: Orders typically process within 1–3 business days.
• Transit time: Most deliveries arrive in 5–10 business days after shipping (about 1–2 weeks total from the order date). Remote areas may take longer.
• Service: Tracked parcel services (carrier selected at our discretion).
• Tracking: You’ll receive a tracking email when your order ships.
• Signature: A signature may be required for higher-value orders at our discretion.
• Canada-only: Orders placed with non-Canadian shipping addresses may be cancelled.

Address Accuracy & Delivery

• Correct address required: Ensure your shipping address is complete and accurate at checkout. We ship to the address provided and cannot change it after shipment.
• Undeliverable / refused / unclaimed: If a parcel is returned due to refusal, invalid address, or not being collected before a carrier deadline, you may request reshipment (see below).
• Reshipment option: You may request a reshipment of the original order for a flat $25 CAD fee (covers return processing and a new shipping label).
• Carrier investigations: If tracking shows no movement for 10 business days, contact support. We will assist with opening a carrier investigation and documenting the issue.

Returns, Damage & Refunds

• No change-of-mind returns: Due to the nature of laboratory materials, we do not accept returns for change of mind.
• Damaged in transit: Report visible damage within 48 hours of delivery (or first delivery scan) with photos of the outer packaging, label, and contents, plus your order number.
• Refunds: If a refund is approved, it will be issued to the original payment method. Shipping fees are not refundable unless required by law.

FAQ

When will my order ship?

Orders typically process within 1–3 business days. You’ll receive tracking by email once shipped.

How long does delivery take?

Most orders arrive within 5–10 business days after shipping (about 1–2 weeks from order). Remote areas may take longer.

Do you ship outside Canada?

No. We sell and ship within Canada only.

Can I change my address after ordering?

We can update addresses before shipment. After shipment, addresses cannot be changed.

What if my tracking shows no scans?

If there’s no movement for 10 business days, contact support and we’ll assist with opening a carrier investigation.

Will I need to sign for delivery?

A signature may be required for higher-value orders at our discretion.