Terms & Conditions

1) Eligibility & Research-Only

• 21+ only. You must be 21 years of age or older to purchase.
• Research use only. Our products are not for human or veterinary use, ingestion, diagnosis, treatment, or prevention of disease, and are not medical devices or drugs.
• Qualified personnel. Materials must be handled in controlled environments by trained individuals familiar with safe handling, storage, and disposal.
• Canada-only. We sell and ship exclusively within Canada.

2) Orders, Pricing & Acceptance

• Currency. All prices are listed in CAD and may change without notice.
• Order review. We may refuse or cancel orders at our discretion (e.g., suspected fraud, regulatory risk, inventory limits).
• Acceptance. An order is accepted when we send a shipment confirmation. Listing products or sending an order acknowledgment does not constitute acceptance.
• Errors & omissions. We may correct pricing, availability, or typographic errors and cancel orders affected by such errors.

3) Payment

• Methods. We accept the payment methods shown at checkout (which may include Interac e-Transfer and other third-party processors).
• 24-hour rule (Interac). Orders placed via Interac e-Transfer must be paid within 24 hours. Unpaid orders are automatically cancelled.
• Security. Payments are processed by third-party providers; we do not store full card details.

4) Shipping, Delivery & Risk of Loss

• Origin & timelines. Orders ship from Ontario, Canada. See Shipping & Returns for processing and delivery estimates.
• Risk of loss. Title and risk transfer to you when the carrier accepts the shipment.
• Address accuracy. We ship to the address provided at checkout. We cannot change addresses after shipment and are not responsible for delays or loss due to incorrect addresses.
• Temperature sensitivity. Some items may be sensitive to heat/cold. Retrieve promptly after delivery.

5) Cancellations, Returns & Reshipments

• Order changes. Contact support before shipment to request cancellation; shipped orders cannot be cancelled.
• Change-of-mind. Due to the nature of laboratory materials, we do not accept returns for change of mind.
• Damaged in transit. Report visible damage within 48 hours of delivery with photos and your order number so we can assist with a carrier claim.
• Refused / wrong-address / unclaimed parcels. If a parcel is returned to us, you may request a reshipment of the original order for a flat $25 CAD fee (covers return processing and a new shipping label). By requesting reshipment, you acknowledge the items may have remained in the postal system longer than intended and accept any associated risk.

6) Compliance & Prohibited Uses

• Legal compliance. You are responsible for ensuring procurement, possession, transport, and use comply with applicable federal, provincial, and local laws.
• No resale to consumers. Products may not be repackaged, relabeled, or resold for consumer or therapeutic purposes.
• No medical use. Do not use for diagnostic, therapeutic, or other medical applications.

7) Warranties & Disclaimers

• As-is. Products are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
• Information only. Any documentation provided is for informational purposes relating to research use and is not medical advice.

8) Limitation of Liability

To the maximum extent permitted by law, Nordexa Research and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

9) Indemnification

You agree to indemnify and hold harmless Nordexa Research from claims, losses, or liabilities arising from your purchase, handling, storage, or use of products, including any misuse or violation of these Terms.

10) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to weather, carrier disruptions, labor disputes, governmental actions, or supply interruptions.

11) Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Venue lies in Ontario courts.

12) Changes to Terms

We may update these Terms at any time. The revised version will be posted on this page with a new effective date. Your continued use of the Site constitutes acceptance of the updated Terms.

Effective date: September 4, 2025